CORONA, Calif., Feb. 28, 2019 /PRNewswire/ — TCL®, one of the world’s best-selling and America’s fastest-growing television brand, has won Gold, Silver and Bronze Stevie® Awards across six Customer Service categories at the 13th annual Stevie Awards for Sales & Customer Service. More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition.
“Since day one at TCL my goal has been to lead a world-class team dedicated to providing our customers with the best experience possible, so it makes me extremely proud to see their hard work being recognized,” said Chris Luna, Director of Customer Advocacy, TCL. “The quality of service that this team delivers is so important to our customers and absolutely critical to our bottom line. In a very short time, TCL has aggressively climbed the ranks of top consumer electronics brands and I’m excited to further solidify TCL as a successful company that always puts the customer first.”
In 2015, TCL restructured its After Sales Service leadership team which was renamed to support their mission of Customer Advocacy. This structure and focus allowed for dramatic gains in Customer Satisfaction, Customer Loyalty and First Contact Resolution. However, the organization is always analyzing its product support system to fine tune the processes and exceed customer expectations.
“TCL is focused on not only delivering premium products, but we are committed to our users and making sure they receive a best-in-class experience overall. Supporting those users plays a significant role in our success story,” said Chris Larson, Senior Vice President, TCL. “From our award-winning TCL Roku TV to our award-winning customer advocacy team, TCL has been consistently recognized as one of the best brands in the market. As a global powerhouse and the fastest-growing TV brand in North America, we are honored by the Stevie Awards and the recognition and endorsement of our efforts that comes with these awards.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.